1. Introduction
elvionex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hardware wallet products.
As a privacy-first manufacturer of offline hardware wallets, we have designed our products and services to minimize data collection and maximize your privacy protection.
This policy applies to all information collected through our website, products, services, and any related communications. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact information (name, email address, phone number)
- Shipping and billing addresses for product orders
- Communication preferences and marketing consent
- Support inquiry details and correspondence history
- Account credentials for customer portal access
- Payment information (processed securely through third-party providers)
2.2 Technical Information
When you visit our website, we may automatically collect:
- IP address and approximate location data
- Browser type, version, and language settings
- Device information including operating system and screen resolution
- Website usage patterns and navigation behavior
- Referral sources and search terms used to find our site
- Time stamps and session duration information
2.3 Hardware Wallet Data
Our hardware wallets are designed for offline operation. We do not collect, store, or have access to:
- Your private keys, seed phrases, or recovery information
- Cryptocurrency addresses, balances, or portfolio information
- Transaction data, history, or blockchain interactions
- Any data stored locally on your device
- Wallet configurations or security settings
- Usage patterns or frequency of device access
3. How We Use Your Information
We use collected information for the following purposes:
- Processing and fulfilling product orders and warranty claims
- Providing customer support and technical assistance
- Communicating about products, updates, and security notices
- Improving our products, services, and website functionality
- Complying with legal obligations and regulatory requirements
- Protecting against fraud, security threats, and unauthorized access
- Conducting research and development for product enhancement
- Managing business operations and internal record keeping
- Responding to legal requests and enforcing our terms of service
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With service providers who assist in business operations (shipping, payment processing, customer support)
- When required by law, legal process, or government requests
- To protect our rights, property, safety, or that of our users
- In connection with a business transfer, merger, or acquisition
- With your explicit consent for specific purposes
- To prevent fraud or investigate suspected illegal activities
- To comply with industry regulations and security standards
5. Data Security
We implement comprehensive technical and organizational measures to protect your personal information:
- End-to-end encryption of data in transit and at rest
- Multi-factor authentication and access controls
- Regular security assessments and penetration testing
- Employee training on data protection and security protocols
- Secure data centers with physical and environmental controls
- Incident response procedures and breach notification protocols
- Regular backup and disaster recovery testing
- Compliance with industry security frameworks and standards
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:
- Customer account information: Duration of account plus 7 years
- Transaction records: 7 years for tax and regulatory compliance
- Support communications: 3 years for service improvement
- Website analytics: 2 years for performance optimization
- Marketing communications: Until consent is withdrawn
When information is no longer needed, we securely delete or anonymize it using industry-standard data destruction methods.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal information and obtain copies
- Right to correct inaccurate or incomplete information
- Right to delete your personal information (right to be forgotten)
- Right to restrict or limit processing of your information
- Right to data portability and transfer to another service
- Right to object to processing for marketing purposes
- Right to withdraw consent where processing is based on consent
- Right to lodge complaints with supervisory authorities
To exercise these rights, please contact us at privacy@elvionex.com. We will respond to your request within 30 days.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory bodies
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
10. Third-Party Services
Our website may contain links to third-party services or integrate with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending email notifications for significant changes
- Providing prominent notice on our website
Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
